Traffic Challan FAQs

A challan is an official penalty notice issued by traffic police for breaking a traffic rule — speeding, jumping a signal, wrong parking, and so on. It must be paid to avoid escalation.

Digital challans clear within 03-⁠05 Working Days. Court challans (physical) can take 30–⁠45 Working Days, since they need manual processing at the court.

Unpaid challans can block your RC renewal, no-objection certificate and vehicle insurance. Traffic police may also seize the vehicle or escalate the fine.

Enter it exactly as printed on your RC book or number plate — e.g. DL01AB1234, MH12CD5678, a Bharat-series number like 22BH1234AA, a short fancy number like DL1CA1, or a temporary registration. Spaces and hyphens are ignored.

Yes. Every payment is processed by Razorpay with 256-bit SSL encryption. We never store your card details, and you receive an official receipt immediately after payment.

Open the order from the Track page. A fully paid order shows Payment successful with the amount paid, and Payment details list the payment ID, the method and when you paid. Your receipt can then be downloaded from the same page. In ROSmart search results, the challans you paid for read Order Received.

Sometimes the government portal asks more for a challan than the amount paid on your order. Your order page then shows it under Higher challan amount: the old and the new challan amount, the difference, the convenience fee and its GST, and a Pay button. Once you pay, we pay the challan at the new amount.

No. Tracking works with the mobile number you paid with: verify it with a one-time password and every order placed from that number is listed. There is no lookup by order number, so nobody can see your orders by guessing one.

The order was probably paid from a different mobile number. Tap Not your number? and verify that number instead. If you have many orders, the list shows your most recent ones; for an older order, contact us with its order number.

Digital challans clear within 03-⁠05 Working Days; physical-court challans can take 30–⁠45 Working Days, since they need manual processing at the court. Your order page shows each challan's progress, and a challan reads Completed once the government has confirmed it.

You can cancel an order from its page while it is awaiting payment, while a payment is in progress, or after a payment failed. Cancelling cannot be undone, and the challans become available to pay again. Once an order is paid it cannot be cancelled on the website; contact us if you need help with it.